vp@vkpwork.com
650.766.8245

Over 15 years experience in documenting large business software products, technical toolkits, APIs and web applications.
Diverse technical writing deliverables include user & administrator manuals, SDK & programming reference manuals, installation guides, release notes, functional specifications, datasheets, contextual online help and web-based help applications.
In-depth understanding and experience in programming (C/C++, Java, HTML, XML, JavaScript) and database management (Oracle, SQL Server) including database reverse engineering.
Experience in internet content development.
Solid background in creating printed documentation, contextual online and web-based help for external audience as well as internal customers.
Experience in combining prerelease software testing with technical writing.
Proactive in contributing suggestions for improving software, documentation products, and services and processes.

Computer system architecture, microprocessors, operating systems (MS Windows, Linux), programming languages and technologies (Java, JSP, Servlets, AJAX, Web Services, Tomcat, Eclipse, HTML, XML, XML schema, WSDL, JavaScript, C, C++, C#, ASP.NET), DBMS (SQL Server, Transact SQL, Oracle, JDeveloper, SQL*Plus), networking (SOAP, TCP/IP, HTTP).

RoboHelp, MS Office, Adobe FrameMaker, Acrobat Pro, PhotoShop, WebWorks, Dreamweaver, Fireworks, Visio, and SnagIt.

Independently produce technically detailed conceptual, procedural, administrative, and troubleshooting documentation. Solid experience in writing documentation and creating content of programming samples in C, C++, HTML, and XML for training in computer technology and software usage. Website design, deployment and maintenance experience.

Plan, organize, write, and maintain quality software documentation deliverables including hardcopy and electronic manuals, context-sensitive online and web-based help. Communicate abstract or advanced concepts very clearly to any audience level required by a product. Combine development testing (QA) with technical writing.
Work with developers, product managers, and QA engineers for producing commercial releases of documentation in a fast-paced, deadline-driven environment. Talent showing ideas graphically. Detail-oriented, self-driven, dependable, resourceful, friendly.

As a software technical writer & online/web help designer, I worked for a number of corporate employers among which are McAfee, Sunnyvale, CA (www.mcafee.com); Glu Mobile, San Mateo, CA (www.glu.com); A4Vision, Sunnyvale, CA (www.a4vision.com); Bioscrypt,Toronto, Canada (www.bioscrypt.com); Fourth Dimension Software, Redwood City, CA (www.4ds.com); SendOrderCom, Mountain View, CA (www.sendorder.com); IMSI, Novato, CA (www.imsisoft.com); Ernst&Young (www.ey.com).